From time to time, our Risk Management Team will suspend members, and lock them out of our website. This is done to protect the integrity of our marketplace. The most common reasons for account suspensions are: Multiple Accounts Only 1 account per person is allowed. If you create more than 1 account, then all of your accounts will be suspended. Avoid sharing Payment accounts or credit card with another member. Avoid letting your friends access their accounts in your computer or device. Encourage friends or relatives to create their own account rather than let them use yours. Offsite Trading We do not permit members to post personal contact information (e.g. skype, email, QQ, etc.) on Game Mart via onsite message or for-sale offer content, with the intention of moving a transaction outside of Game Mart. This policy is in place to protect our buyers and sellers from being scammed. Suspicious Activity Avoid using VPN, TOR, or Proxies. Use your real name and postal address at registration. Do not use disposable email address at registration. Do not use VOIP phone numbers at registration. Sending unsolicited advertising or promotions. Harassing or abusing another member. Submitting fraudulent evidence during the dispute resolution process. Occasionally, a system bug or mistake by our staff. If you believe that your Game Mart account has been wrongfully or mistakenly suspended, please submit a request for review to our Risk Management Team.
If you got charged for a transaction that is stuck in a "Pending Payment" status, then no worries. When you cancel the order or go through the "Pay Now" process, the original transaction will get canceled. Any charges to your account will get reversed, and you’ll l receive a full refund. In rare cases, it can take up to 5 business days for your account to receive the funds. Please contact our Payments Team with your order ID and ask for a refund if you: Paid with Neteller (you’ll need to provide the Transaction ID) Paid with Crypto-Currency, regardless of the cryptocurrency type used for payment, refunds are issued in USDC on ERC20, you’ll need to provide a USDC-ERC20 address for refunds.
To prevent payment fraud, we occasionally review individual orders to confirm that you, the buyer, authorized the payment, and to verify your identity. Typically, the order will be automatically passed within minutes. However, occasionally our Payments Compliance Team will need more information to verify you. ‘More information’ might include a phone call, a copy of a valid government issued ID (e.g. driver's license, passport), and/or a payment receipt.
This protects both buyers and sellers from fraud. Identity verification is standard in the virtual trading industry, and we go above-and-beyond accepted best practices. Data privacy is the foundation of our verification system, we follow GDPR and CCPA guidelines, where applicable. In addition, all verification data is periodically purged, ensuring that none of your personally identifiable information is ever stored permanently.
Sometimes, payments to Game Mart get declined by our payment risk systems. Unfortunately, due to security reasons, we can't provide further information as to why the order got canceled. To ensure that your order doesn’t get canceled, feel free to utilize Cryptocurrency as a payment method. With Cryptocurrency as your payment, you’re able to pay with USDC, DAI which is available on Coinbase..
Sometimes, payments to Game Mart get declined by our payment risk systems. Unfortunately, due to security reasons, we can't provide further information as to why the order got canceled. To ensure that your order doesn’t get canceled, feel free to utilize Cryptocurrency as a payment method. With Cryptocurrency as your payment, you’re able to pay with USDC, DAI which is available on Coinbase..
To check the status of your refund, please visit the order detail page. Refunds are typically processed within 1-2 business days; however, in rare cases it can take up to 5 business days for your account to receive the funds.